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Frequently Asked Questions

  1. Do I have insurance coverage?
  2. How long will it take to obtain quotes?
  3. How do I know what items were removed from my home?
  4. How long will the repairs take?
  5. Will the smell ever go away?
  6. What if an item has been deemed non-restorable but I still want to keep it?
  7. Can I access the items that you have taken away for storage?
  8. Should I be afraid of mould growing?
  9. Do I have to leave the drying equipment running all the time?
  10. Can I make changes to your proposed scope of work or upgrade items?
  11. Will you replace charred structure?

Do I have insurance coverage?

It is best to ask your insurance representative any questions regarding your policy and/or coverage questions.

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How long will it take to obtain quotes?

The time to complete the “bid” varies according to job size. In the case of smaller claims we can typically have trades view and quote on the work within 7-10 business days; however, there are cases where all trades are extremely busy and this may delay the process somewhat. When there is major damage to many homes in the area it can take 3 working weeks or more for the adjuster to receive all quotes.

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How do I know what items were removed from my home?

All items being removed are listed on an Inventory Control Sheet. Digital photographs are also taken.

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How long will the repairs take?

Each project has its own unique challenges and schedule. Typically every trade has their own timeline. Your Project Manager should be able to outline a schedule for you based on their knowledge of everyone’s timelines.

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Will the smell ever go away?

We are very adept at removing smoke odours from homes. Typically this is a fairly lengthy process and can involve removal of drywall and floors if necessary. We also use specialty equipment meant to breakdown and remove smoke and other odours.

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What if an item has been deemed non-restorable but I still want to keep it?

This item will be crossed off the non-restorable list and returned to you. In the case of contamination of the item by a hazardous substance, we are required to explain the inherent dangers in keeping the item in question.

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Can I access the items that you have taken away for storage?

Most certainly you have access to these items. We pack all of our storage centers to capacity to maximize space and minimize the floor footprint we need. Therefore, we ask that you give us plenty of notice to allow time to retrieve any items you require.

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Should I be afraid of mould growing?

Generally speaking mould is unlikely to grow as long as a claim is mitigated and responded to quickly. There are situations where mould growth may occur or could already be present without you knowing it. If there is ever a sign of visible growth, please contact your Project Manager or mention it to a technician immediately.

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Do I have to leave the drying equipment running all the time?

The longer the equipment can stay on, the shorter it will have to be left on site. We take special care to ensure that the proper amount of equipment is installed for the size of the claim. If the equipment is really bothering you please turn it off for a short time but ensure you turn it back on as soon as possible.

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Can I make changes to your proposed scope of work or upgrade items?

Any work that is an alteration from the original scope of work will be considered an upgrade. There may be a change in cost and schedules depending on the request. If you would like to upgrade, we can prepare a separate estimate for your review.

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Will you replace charred structure?

This very much depends on the level of char and damage to each individual piece of structure. Where possible we prefer to clean and restore structure; however, if the item is compromised, we will of course replace it.

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